Frequently asked questions about Textra

Yes, WhatsApp messages go out through Meta's official API.

WhatsApp, SMS and email. SMS and email go through Twilio.

From the web app, from a REST API or from the command-line tool.

No. The import format is CSV, so the spreadsheet has to be saved in that format before loading it.

The import tells you which rows had problems, one by one.

Yes. A variable can take a contact attribute, for example their name or a custom field you loaded.

Yes. You pick a future date and time, and afterwards you can change them or cancel the send.

No. There are no recurring sends.

No. Those two channels are outbound only, so there is no inbox or AI agent on them.

On the instructions you write for your account. Documents cannot be uploaded as a knowledge base.

Not directly. The agent calls tools on an MCP server that you place at a public address.

Textra stores it encrypted and it is write-only: you can set it, but it is never shown again.

The agent answers without querying anything, because an empty allowed-tools list means zero tools.

The agent can hand it over and notify your webhook, and a team member takes it from there.

If they reply STOP, BAJA or CANCELAR, their opt-out is recorded. Without consent, a person is left out of marketing sends.

What each person can do is set by their role: admin, editor or viewer. Each customer's data is kept apart from everyone else's.

We do not claim certifications, regulatory compliance or service-level agreements.

It depends on the message type and the size of your audience. The pricing page explains how it is worked out.