No. The AI agent answers on WhatsApp. By SMS and email Textra only sends messages.
An AI WhatsApp chatbot to look after your customers
In Textra, an AI agent answers on WhatsApp the replies your customers send to your campaigns. It follows the instructions you define for your account, can call tools on a server that you register, and hands the conversation over to a person on your team when needed.
How replies work
You send a campaign on WhatsApp
The customer receives your message and can reply to it.
The AI agent answers
It replies on WhatsApp following your account's instructions.
It calls your tools, if you registered any
The agent can use tools on a public MCP server that you provide, with an allowed-tools list for each agent.
It hands over to a person
When needed, the agent hands the conversation over with a webhook notice, and your team can take it.
Illustrative example
A conversation from start to finish
- An optician sends a WhatsApp campaign to the customers collecting glasses this week.
- A customer replies with a question about the pick-up hours.
- The AI agent answers her on WhatsApp following the instructions the optician defined for its account.
- She asks to change her order, something the agent does not resolve, and the agent hands the conversation over with a webhook notice.
- A person on the team takes the conversation and continues from there.
Frequently asked questions about the chatbot
It follows the instructions you define for your account and can call the tools on the server you register. Documents cannot be uploaded to it.
It can use tools on a public MCP server that you provide. It does not connect directly to your database.
The agent hands the conversation over with a webhook notice and your team can take it.
Keep reading
Let's see how it would look after your business
Tell us what your customers ask and we will show you how the agent would work in Textra.