The people on your list who meet the audience's conditions. Marketing campaigns are not sent to anyone who has not given consent.
Resident notices by WhatsApp: appointments, due dates and news
With Textra, a municipality sends notices to groups of residents by WhatsApp, SMS or email, now or at a future date and time, and sees the delivery status of each recipient. The audience comes from a CSV list and attributes such as the neighbourhood, and each resident receives a message with their own details.
How a notice is put together
Import the list of residents
A CSV with a phone number or email and the attributes you need, of text, number or yes/no type, such as the neighbourhood or whether the resident has an appointment.
Build the audience
Combine conditions on those attributes and check the preview with the count and a sample before sending.
Choose channel and timing
WhatsApp, SMS or email, sent right away or scheduled for a future date and time, which you can change or cancel.
Personalise and follow delivery
Each resident receives the message with a detail of their own, taken from an attribute of their record. Afterwards you see the delivery status per recipient and the reports.
Illustrative example
An appointment reminder for one neighbourhood
- The resident services directorate imports a CSV with each person's phone number, name, neighbourhood and appointment date.
- It builds an audience with the residents of one neighbourhood who have an appointment next week and checks the count.
- It picks WhatsApp and schedules the send for a future date and time.
- Each resident receives a reminder with their name and appointment date, and the directorate later checks which messages were delivered.
Frequently asked questions about notices
With a reply such as SI, ACEPTO or YES to opt in, and STOP, BAJA or CANCELAR to opt out. It can also be recorded manually.
Yes, for a future date and time, which can be changed or cancelled. Sends do not repeat by themselves: each one is scheduled separately.
If they do so on WhatsApp, an AI agent can answer following your account's instructions and hand the conversation over to a member of staff.
The import reports problems per row, so you can correct the file.
Keep reading
Let's look at your next notice
Tell us what you want to communicate to residents and we will show you how the send would be set up in Textra.